Refund policy

At BlazeForge, we want you to be satisfied with your purchase. If you would like to return an item, please request a return within 30 days after the last box in your order is delivered.

Return eligibility

Items should be unused, in the same condition as received, and returned in their original packaging with any tags attached. We also accept eligible returns for a change of mind.

How to request a return

Email info@blazeforge-us.com with your order number and the reason for your return. If your return is approved, we’ll send you a prepaid return label and instructions. The return address will appear on the label, as we use multiple warehouses and select the destination based on your address. Please do not send an item back without requesting a return first.

Return shipping and fees

If the return is needed because of our error, the return is free. For a change-of-mind return, the return shipping cost will be deducted from your refund. We do not charge a restocking fee.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us at info@blazeforge-us.com if an item is damaged, defective or incorrect. We’ll review the issue and help with the next steps.

Refunds

After we receive your return, we’ll inspect it and process an approved refund to your original payment method within three business days of receipt, including the inspection time. Your bank or card provider may take another 5–10 business days to show the refund.

Order cancellations

If you need to cancel, email info@blazeforge-us.com within two hours of purchase, including your order number and the name on the order. We’ll confirm by email once the cancellation is successful. After two hours, the order can no longer be cancelled; the return policy above still applies.